Terms & Conditions

Eligibility

• Must have active Efaas account
• Must provide accurate information

Services

Applications for Routine Collection:

• Apply for household or commercial waste collection
• Submit required documents
• Receive approval notification
• Monthly billing upon approval

Monthly Billing:

• Bills issued monthly for approved services
• Payment due within 14 days
• Late payment may suspend service

On-Demand Disposal:

• Request bulky waste pickup
• Receive estimate before confirmation
• Pay through app
• Not for hazardous materials

Live Chat:

• Support during call center business hours
• Report missed collections
• Submit complaints
• General inquiries

Payments

• Multiple Maldivian bank payment methods supported
• You authorize charges to your payment method
• Late fees may apply

Prohibited

You must not:

• Dispose of hazardous materials
• Provide false information
• Abuse the chat system
• Use stolen payment methods
• Violate environmental regulations

We Do Not Accept

Hazardous materials, asbestos, medical waste, chemicals, explosives, dead animals, or other prohibited materials.

Liability

We provide services "as is." We're not liable for application delays, service interruptions, or third-party issues. Our total liability is limited to amounts you paid in the past 6 months.

Termination

We may suspend service for violations, false information, or non-payment.

Efaas Notice

This app uses Efaas (National Digital Identity) provided by NCIT. Efaas terms apply to authentication. Biometric data is stored only by Efaas, not WAMCO. For Efaas issues, contact NCIT at 1551.

Governing Law

These terms are governed by Maldivian law.

Contact

• Legal: [email protected]
• Support: [email protected]
• Phone: 1666
• Efaas Support: 1551

Full legal terms available at: www.wamco.com.mv/wamco-app/terms